Real Secure: Your Secure Infrastructure Partner

IT Support

24×7 Unlimited Monitoring And Support

Our team is always here to help keep your systems up and running smoothly

Professional IT Support Services

Different Tiers That Suit Your Needs

Use Technology Effectively And Avoid Problems By Using Our IT Support Services

No matter what level of support is required, on-site, remote or by phone, our team is always here to help keep your systems up and running smoothly.

Our Offering

Our Tiers Of IT Support Services

Ad-Hoc Support

We provide ad hoc support, when required, on a call-out basis. This means we can provide support as and when you need it without committing to a long-term contract. We provide this type of support to businesses of all sizes, from small businesses to large enterprises. However, it does mean that you may have to wait a little longer for help to arrive if we are dealing with other clients at the time. Our ad hoc support services are perfect for businesses requiring only occasional IT assistance.

Limited Support

Clients purchase a bundle of hours or a certain number of hours upfront and can use them as needed. This option includes onsite support. For businesses that require more comprehensive IT support, we offer managed services. We also offer around-the-clock support, so you can always reach us when you need assistance. Lastly, we offer project-based services for one-time projects or tasks. Whatever your IT needs may be, we have a solution that will fit your budget and requirements.

Unlimited Support

In this Tier, we provide unlimited IT support for a flat monthly fee. This includes monitoring your network and providing IT support 24x7, as well as onsite support. We will proactively manage your network to prevent problems and provide support for any issues. We will let you know ahead of potential issues and how to tackle them to continue your business smoothly. Our team of certified IT professionals is here to help you get the most out of your technology.

Areas Of IT Support That We Cover

Servers

We pride ourselves on providing top-notch server support. From single servers to large-scale deployments, we have you covered. We can help you select the right server for your needs, install and configure it, and provide ongoing maintenance and support. We can integrate your servers with any type of storage & Tape Libraries. We also offer a wide range of support options, so you can choose the level of service that's right for you. And if you ever have any problems, our team is always here to help. So why wait? Contact us today and let us show you what we can do.

Network

We understand that your business runs on a network. That's why we're proud to offer support for a wide variety of network systems, including routers, switches, and firewalls. We can help you troubleshoot any problems you're experiencing, and we'll work with you to ensure that your network runs smoothly and securely. In addition, we can provide training for your staff on how to use and maintain your network so that you can keep it running smoothly for years to come. Contact us today to learn more about our network support, network design, and network consultation services.

Email

At Real Secure, we are not just your average business IT company; we specialize in providing high-quality services for Microsoft cloud solutions like Office 365 as well as Google workspace installations/migrations, setup, and configure. We can help you set up your account, manage your inbox, and troubleshoot errors. We also offer guidance on using features like labels and filters to organize your messages. In addition, we can answer any questions you have about using email on your mobile device or tablet. So, our support team is here to assist you if you're new to email or just need a little help getting things set up.

Cybersecurity

We provide support in the form of online counseling and guidance for those struggling with Cybersecurity. Our expert counselors have years of experience in the field and are passionate about helping others. We provide a safe and confidential space for people to share their experiences and feelings. We support those struggling with all aspects of Cybersecurity, including online safety, online harassment, and online privacy. Also, we provide resources and information on how to stay safe online. If you or someone you know is struggling with Cybersecurity, we encourage you to reach out to us. We are here to help.

Software Installation

At Real Secure, we want to make your life as easy as possible. That's why we offer software installation services. We can install any type of software you need, from office productivity suites to games. We can also prepare your Operating Systems, customize them, and automate installation for OS or Applications for multiple users at the same time. And because we know that everyone's needs are different, we offer custom installation packages. That way, you only pay for the features you need. So, whatever your needs, we can help you get up and running quickly and easily.

Data Backup

We understand that your data is important to you. That's why we offer robust data backup services to keep your information safe. We can schedule regular backups or perform them on demand, and we offer a variety of storage options and different media that fit your needs. We can provide you with local or cloud backup with multiple options that fit your budget. We can help you restore your backup or retrieve data from damaged drives. We also provide 24/7 monitoring to ensure that your data is always safe and sound. So, whether you're looking for peace of mind or a plan B, our data backup services have you covered.

Troubleshooting

We offer troubleshooting support for a variety of issues that you may encounter while using products. We will work with you to identify the problem and find a solution. In addition, we can provide you with guidance on how to avoid similar problems in the future. No matter what your needs are, we’re here to help. So don’t hesitate to get in touch with us today. We’ll be more than happy to assist you in any way we can.

IT Support Team

IT Support Team
The IT support team at our company is second to none. Our highly professional team is always available to help with any computer-related issues you may have. We understand that technology can be difficult to maneuver sometimes, which is why our team is equipped with the knowledge and skills to help you with anything you need.
Whether you’re having trouble logging into your email account, or need assistance installing a new program, our team will be there to help. We pride ourselves on being able to provide quick and efficient service to reduce your downtime so that you can get back to work as soon as possible. Let your business continue to run and contact us today to see how we can help you with all of your IT needs!
Don’t hesitate to contact the best IT company in Dubai if you need IT support. We can provide you with the help you need, no matter your IT requirements. We offer a wide range of services, from IT management to cybersecurity, email security, enterprise networking, etc. Also, we have a team of experienced and certified consultants who can help you with all your IT needs. So, if you have any questions or suggestions, please don’t hesitate to contact us. We look forward to hearing from you soon!

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