Real Secure Managed Services

Why Our Managed Services?

Maintaining the infrastructure to handle today’s highly competitive market is an ever-growing challenge. So why not leave it to the experts? By leveraging Real Secure’s Managed Services offerings, you can optimize your infrastructure’s efficiency and reliability by removing the technological hurdles and focusing more on the revenue-generating areas.

Our Real Secure IT Managed Services offerings deliver industry-leading services and tools developed through years of experience to address many network issues proactively. We continually re-evaluate our methodologies, adopting the latest technology to deliver services that drive the success of our clients.

Our Services

The 4 main Managed Services offerings that we bring to the market are:

• Reactive
• À la carte
• Proactive
• Managed

Each of these service offerings can have line items that fall into one of 5 categories:

1. IT Support
2. Security
3. Backup & Data Protection
4. Cloud
5. Professional Services

 

Reactive Services

Most of the customers who are attracted to this model are usually smaller in size and are not that reliant on the network to perform their daily work. These customers don’t feel that their network is all that complicated or complex and so they don’t budget for IT spending and would prefer to just call us when they our support.

There are three delivery methods of reactive services:

1. Break/Fix Support

The most common delivery method of reactive services is Break/Fix Support where we wait for our prospective customers to tell us about an issue they are having, and we will work to support and solve their problem remotely wherever possible and onsite only when necessary until the issue is resolved for the customer.

2. Block Hours Support

Next is Block Hours Support which is another way of delivering reactive services. This is where we sell several hours to be used in the future usually at a discounted time and material rate and then use the hours that are needed to draw the time of the block.

3. Staffing Support

We can also provide reactive services through Staffing Support where we spend time on-site for customers, periodically throughout the week or month, and act as an on-site IT Support staff.

The one main thing that is common in all reactive services is that they are all time-based services designed to support customers when they have an issue.

Type of service delivery	Reactive services
IT Support Essentials	Fix everyday common issues remotely first, onsite second whenever necessary.
Security	Generally centered on Virus detection & prevention. We will support the solution existing in the customer’s environment.
Backup	We will support the solution currently existing in the customer’s environment.
Cloud	Supporting customers’ Office 365 deployments as an issue arises.
Professional	Supporting small projects such as purchasing and installing new company-wide systems and equipment.

This method is very common but today the market has been reshaped as the issues caused by IT create a huge loss for the companies and therefore, the existence of our other services such as A la Carte, Pro-active Services, and Fully Managed Services.

 

À la carte Services

Most of our customers are frustrated with the cost of repairs and the valuable time it consumes, so they choose A LA CARTE Services.

Rather than using time and support for reacted customer issues, the A la Carte services model attempts to solve one single issue for the customer in a proactive way. With our A La Carte services we solve one single issue through multiple individual services just like a restaurant menu, each of which solves one distinct issue.

Customers use our A La Carte Services either due to the repeated issues that customers are facing which in turn cause frustration or perhaps an understanding of the value of a line item which is important for keeping their business smoothly, either way instead of aiming to solve your customer’s issue with time after something happens, this program instead aims at preventing one single issue for the customer.

Type of service delivery	Reactive services
IT Support Essentials	Provide customers with software, it’s monitoring, and automated maintenance for software.
Security	Standardizing on a better specific suite of security solutions.
Backup	Standardizing on a better specific suite of backup solutions.
Cloud	Creating and managing customers’ Office 365 accounts which include installation monitoring, adding/moving accounts & fixing issues that emerge, etc.
Professional	Provide detailed reporting to help the customers better prepare and plan for future IT expenditures and be a trusted advisor for our customers.

 

Proactive Services

We understand why critical business services are so important to our customer’s daily operations. Therefore, we spend so much time aligning our technology to support their revenue-generating services. Building a program that relies on 24x7x365 network monitoring coupled with an aggressive preventative maintenance component ensures optimum uptime for their business.

One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our proactive approach, we can prevent many network failures from ever happening. By combining regular and comprehensive preventative maintenance and robust real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.

At the proactive level, we provide our customers with:

• Full monitoring of the customers’ whole environment
• Routine maintenance of all the customer’s devices
• Monthly reporting and
• Regular review meetings with the customers

With this model, we provide our customers with uptime rather than downtime and issue prevention rather than response time.

Program Elements	Layered Proactive Approach
Proactive Server	24×7 Advanced Performance Monitoring Key Application Maintenance Microsoft and 3rd Party Patch Management Scheduled Preventative Maintenance
Proactive Workstation	Microsoft and 3rd Party Patch Management Scheduled Preventative Maintenance Availability Monitoring
Proactive Backup	Backup Deployment and Configuration Backup Performance Monitoring Data backup offsite to secure and compliant facilities Scheduled Backup Jobs
Proactive Support	Quarterly Network Health Review Business planning and strategy consulting
Proactive Security	Anti-Virus Monitoring and Management Perimeter-level mail Monitoring and Management
Proactive Network	Router/Switch/Firewall Performance Monitoring Ongoing core network preventative maintenance

 

Fully Managed IT Services

With fully managed services we provide everything included in the Proactive service offering by doing regular routine maintenance and support as well as unlimited onsite and remote support.

Program Features
24×7 Advanced Performance Monitoring	Ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally.
Scheduled Preventative Maintenance	Ensures that your servers, PCs, and other vital network devices function optimally, improving reliability and security.
Monthly Network Health Review	Dedicates time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you.
Security & Backup Management	Uses industry best practices to keep your environment secure, protected, and available.
Real-Time Optimization	Keeps your infrastructure optimized through our NOC enterprise-class technology—critical issues are identified, reported, and resolved in real-time.

Fully IT Managed Services Elements

Learn more about our IT Managed Services.